SERVCE DESK PROFESSIONAL
A Service Desk is a primary IT service for in IT Management System (ITMS). It is intended to provide a Single Point of Contact to meet the communication needs of both Users and IT employees. But, also to satisfy both Customer and IT Provider objectives. "User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for service.
A Service Desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. A typical Service Desk can effectively perform several functions. It provides a single point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems. A Service Desk generally manages its requests through the use of software such as issue tracking systems.
 
Service Desk is termed to be the heart of IT Management System.
 
 
 
Examination:
AACPS Service Desk Professional certification exam is based on the AACPS Body of Knowledge for IT Management System. The Exam is Theory based exam which contains multiple-choice questions from each major section of the AACPS Body of Knowledge for IT Management System. Exam is been closely monitored and proctored by the Accredited Examination Partners in more than 6000+ Accredited Training and Examination Partners located within 92 countries throughout the world.
 
Theory Based Exam :
Duration : 1.5 hours
Total Questions : 100
Passing Score : 55 Questions (55%)
 
Pre-Requisite
In order to achieve the professional certification of AACPS Service Desk Professional from the Association for Certification and Professional Studies candidate must mandatorily attend the Training conducted by AACPS Accredited Training Partner for the AACPS Service Desk Professional Exam and achieve a passing score that is calculated based on points earned in the exam. There is no pre-requisite in terms of professional experience working in Service Desk Team in order to appear for the AACPS Service Desk Professional Exam.
For more information about this please refer FAQ’s section.
 
Preparation
The candidates who wish to appear for the exam are strongly recommended and required to obtain Service Desk training through an AACPS Accredited Training Partner and AACPS Accredited Trainer prior to appearing for the AACPS Service Desk Professional Exam. Review the AACPS Body of Knowledge and reference materials provided by AACPS Accredited Training Partner. Take advantage of the Accredited Courseware and sample exam provided by Accredited Training Partner.
 
Certification
The result of the AACPS Service Desk Professional Exam will be declared within 30 working days from the exam date. Upon successfully clearing the examination through AACPS Accredited Examination Centre successful candidates will receive a Soft copy Certificate within 15 working days and Hard copy of the certificate within 90 working days from the date of the declaration of Exam result. Successful Candidate name will be updated in Successful Candidate List within 90 days from the date of the declaration of Exam result. Professionals will also receive the AACPS Service Desk Professional Marks and AACPS Code of Conduct which should be followed while using the information on public profiles such as LinkedIn. Professionals may use the designation AACPS Service Desk Professional Certified or AACPS SDP Certified or any approved variation of the designation in accordance with the AACPS Code of Conduct.
 
 
 
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