PROBLEM MANAGEMENT PROFESSIONAL
Problem management is the process responsible for managing the lifecycle of all problems. The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented.

 
The Information Management System defines a problem as the cause of one or more incidents. The problem management process for service delivery is focused on reducing incidents and their impact on an organization's operations. Problem management and incident management, although tightly coupled, differ in several ways:
 
 
 
  • A problem is the underlying cause for multiple disruptions; an incident is one of those disruptions.

  • Problem management addresses the underlying cause of multiple incidents; incident management entails responding to an instance of disrupted operations caused by a problem.

  • Problem management attempts to detect and address root causes of problems; incident management attempts to restore normal operating functions, possibly without fully correcting the underlying cause.
 
Examination:
AACPS Problem Management Professional certification exam is based on the AACPS Body of Knowledge for IT Management System. The Exam is Theory based exam which contains multiple-choice questions from each major section of the AACPS Body of Knowledge for IT Management System. Exam is been closely monitored and proctored by the Accredited Examination Partners in more than 6000+ Accredited Training and Examination Partners located within 92 countries
 
Theory Based Exam :
Duration : 1.5 hours
Total Questions : 100
Passing Score : 55 Questions (55%)
 
Pre-Requisite
In order to achieve the professional certification of AACPS Problem Management Professional from the Association for Certification and Professional Studies candidate must mandatorily attend the Training conducted by AACPS Accredited Training Partner for the AACPS Problem Management Professional Exam and achieve a passing score that is calculated based on points earned in the exam. There is no pre-requisite in terms of professional experience working in Problem Management Team in order to appear for the AACPS Problem Management Professional Exam.
For more information about this please refer FAQ’s section.
 
Preparation
The candidates who wish to appear for the exam are strongly recommended and required to obtain Problem Management training through an AACPS Accredited Training Partner and AACPS Accredited Trainer prior to appearing for the AACPS Problem Management Professional Exam. Review the AACPS Body of Knowledge and reference materials provided by AACPS Accredited Training Partner. Take advantage of the Accredited Courseware and sample exam provided by Accredited Training Partner.
 
Certification
The result of the AACPS Problem Management Professional Exam will be declared within 30 working days from the exam date. Upon successfully clearing the examination through AACPS Accredited Examination Centre successful candidates will receive a Soft copy Certificate within 15 working days and Hard copy of the certificate within 90 working days from the date of the declaration of Exam result. Successful Candidate name will be updated in Successful Candidate List within 90 days from the date of the declaration of Exam result. Professionals will also receive the AACPS Problem Management Professional Marks and AACPS Code of Conduct which should be followed while using the information on public profiles such as LinkedIn. Professionals may use the designation AACPS Problem Management Professional Certified or AACPS PRMP Certified or any approved variation of the designation in accordance with the AACPS Code of Conduct.
 
 
 
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