SERVICE LEVEL MANAGEMENT PROFESSIONAL

Service Level Management is responsible for finding a realistic compromise between the customers' needs and expectations and the costs of associated services.

The such that these are acceptable to both the customer and to the IT organisation.Defining the role of the Service Level Manager is an important part of creating the domain the Service Level Manager is able to roam within and thereby enabling the Service Level Management process.
With an authorized role from an organizations management as Service Level Manager, a clear and unquestionable interface to the Service Level Management process is created.
 
 
 
 
Service Level Management must:
  • Document all the IT services offered.

  • Present the services in a way that is comprehensible to the customer.

  • Focus on the customer and the customer's business and not the technology.

  • Work closely with the customer to propose realistic IT services that match the customer's needs.

  • Establish the necessary agreements with customers and suppliers in order to offer the services required.

  • Define the key IT service performance indicators.

  • Monitor the quality of the agreed services with the overall goal of improving them at a cost acceptable to the customer.

  • Prepare reports on the quality of service and service improvement plans
 
Examination:
AACPS Service Level Management Professional certification exam is based on the AACPS Body of Knowledge for IT Management System. The Exam is Theory based exam which contains multiple-choice questions from each major section of the AACPS Body of Knowledge for IT Management System. Exam is been closely monitored and proctored by the Accredited Examination Partners in more than 6000+ Accredited Training and Examination Partners located within 92 countries throughout the world.
 
Theory Based Exam :
Duration : 1.5 hours
Total Questions : 100
Passing Score : 55 Questions (55%)
 
Pre-Requisite
In order to achieve the professional certification of AACPS Service Level Management Professional from the Association for Certification and Professional Studies candidate must mandatorily attend the Training conducted by AACPS Accredited Training Partner for the AACPS Service Level Management Professional Exam and achieve a passing score that is calculated based on points earned in the exam. There is no pre-requisite in terms of professional experience working in Service Level Management Team in order to appear for the AACPS Service Level Management Professional Exam.
For more information about this please refer FAQ’s section.
 
Preparation
The candidates who wish to appear for the exam are strongly recommended and required to obtain Service Level Management training through an AACPS Accredited Training Partner and AACPS Accredited Trainer prior to appearing for the AACPS Service Level Management Professional Exam. Review the AACPS Body of Knowledge and reference materials provided by AACPS Accredited Training Partner. Take advantage of the Accredited Courseware and sample exam provided by Accredited Training Partner.
 
Certification
The result of the AACPS Service Level Management Professional Exam will be declared within 30 working days from the exam date. Upon successfully clearing the examination through AACPS Accredited Examination Centre successful candidates will receive a Soft copy Certificate within 15 working days and Hard copy of the certificate within 90 working days from the date of the declaration of Exam result. Successful Candidate name will be updated in Successful Candidate List within 90 days from the date of the declaration of Exam result. Professionals will also receive the AACPS Service Level Management Professional Marks and AACPS Code of Conduct which should be followed while using the information on public profiles such as LinkedIn. Professionals may use the designation AACPS Service Level Management Professional Certified or AACPS SLMP Certified or any approved variation of the designation in accordance with the AACPS Code of Conduct.
 
 
 
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